Air Canada Named ‘Best Airline in North America’ in Skytrax Global Survey of More than 18 Million Air Travellers

Fourth consecutive year Air Canada rated Best in North America

Air Canada Boeing 777-300ER C-FIULMONTREAL, June 19, 2013 /CNW Telbec/ – Air Canada has been named Best Airline in North America by the Skytrax 2013 World Airline Awards announced at the Paris Air Show. It is the fourth consecutive year Air Canada has been recognized as a leader in North America and ranked among the best airlines in the world. The annual poll, which is based on surveys of more than 18 million global passengers, is viewed as the key benchmarking tool for customer satisfaction by the global airline industry

“We are delighted that the Skytrax World Airline Awards has recognized Air Canada as the Best Airline in North America, making this the fourth consecutive year we have been named a leader in one of the most competitive markets on the planet. This award places Air Canada among the very best airlines in the world and confirms our ongoing commitment to excellent service,” said Calin Rovinescu, President and Chief Executive of Air Canada. “The ongoing transformation of Air Canada is indeed succeeding and our Four Star services on the ground and onboard are second to none – with such amenities as our seat back entertainment, Maple Leaf Lounges, concierge service and Executive First cabin with fully lie-flat suites. The award also reflects what our 35 million customers each year tell us through their loyalty: that Air Canada is one of the safest, most comfortable and convenient airlines to fly. I thank our 27,000 employees around the world for their pride, professionalism and dedication and who all share in winning this award.”

“We congratulate Air Canada not only in winning this major award, but the fact they are continuing their success from earlier years to retain this title as the Best Airline in North America. This award for the Best Airline in North America is testament not only to the many improvements introduced by Air Canada during the past year, but to the standard of service being delivered by Air Canada staff in all customer-facing areas, on the ground and onboard flights,” said Edward Plaisted, Chief Executive Officer of Skytrax.

The Skytrax Survey is operated during a 10-month period, with customers representing more than 100 nationalities from over 160 countries around the world participating. The 2013 Awards are based on 18.2 million completed customer surveys, and include over 200 airlines worldwide. The survey covered all types of airline, from largest international airlines to small domestic carriers, with customers ranking quality standards across more than 40 areas of airline front-line product and service.

Air Canada Rouge’s first newly painted Boeing 767-300 ER aircraft arrives at Mirabel airport

AIR CANADA ROUGE - Air Canada rouge's first newly painted BoeingTORONTO, June 1, 2013 /CNW/ – Air Canada rouge’s first newly painted Boeing 767-300 ER aircraft touched down this morning at Mirabel airport from Tel Aviv where it underwent an exterior transformation during a scheduled maintenance check. The plane was flown from Tel Aviv by Air Canada pilots Captain David Lywood, First Officer Kurtis Paproski and Captain John Liska.

After being stripped to its aluminum base, painters applied primer, two coats of white and finally used massive stencils to spray on the airline’s distinct red and burgundy branding — about 70 gallons of paint were used over nearly eight days to complete the painting. In order to maximize fuel efficiency by adding minimal weight, the least amount of paint possible is applied while achieving optimal coverage. Following a short period flying Toronto-Dublin for AirCanada in June, starting July 1 the B767-300 ER plane will fly Air Canada rouge’s three European routes betweenToronto and Venice/Athens/Edinburgh and Montreal/Athens.

The aircraft will now undergo minor interior modifications; Air Canada rouge’s aircraft will be among the first in North America equipped to offer streaming inflight entertainment to customers’ own devices (laptops, tablets, smartphones, etc).

It joins two Air Canada rouge A319 aircraft already at Mirabel airport, which will initially fly Caribbean routes and are also undergoing interior modifications to reflect the airline’s relaxed, stylish approach to leisure travel. With this delivery Air Canada rouge now has 3 of its 4 startup aircraft, with the last painted B767-300ER arriving at Mirabel airport early next week. Air Canada rouge introduced its new inflight crew look earlier this week and also announced that its flight crews would be taking customer service excellence training at the Disney Institute in Orlando, Florida.

Countdown to Takeoff – Air Canada rouge shares first look at newly painted plane

Air Canada rouge shares first look at newly painted planeTORONTO, May 22, 2013 /CNW/ -Air Canada rouge VP Operations Al Read was on hand to take delivery of the leisure airline’s first Airbus 319 in its new livery today at Mirabel Airport, where the aircraft will be fitted with its new interior. Air Canada rouge is on countdown to takeoff as service begin July 1 to Europe and the Caribbean. New uniform designs and further training details will be made public starting May 27th.

Image with caption: “Air Canada rouge VP Operations Al Read was on hand to take delivery of the leisure airline’s first Airbus 319 in its new livery today at Mirabel Airport, where the aircraft will be fitted with its new interior. Air Canada rouge is on countdown to takeoff as service begin July 1 to Europe and the Caribbean. New uniform designs and further training details will be made public starting May 27th.

Air Canada to Introduce International Premium Economy Cabin; Adds Five New Boeing 777-300ER Aircraft to Mainline Fleet

Air Canada Boeing 777-300ER C-FIULMONTREAL, Feb. 7, 2013 /CNW Telbec/ – Air Canada today announced it will introduce a new International Premium Economy cabin for customers seeking enhanced comfort and service on international flights as it continues to modernize its widebody fleet with the addition of five new Boeing 777-300ER aircraft.

Introduction of International Premium Economy Cabin

Complementing its Economy and Executive First options on international flights, Air Canada’s new Premium Economy cabin will offer customers a wide range of benefits including a dedicated cabin featuring larger seats that are wider, providing more recline, with seven more inches of legroom than Economy and are never more than one seat from the aisle (due to a 2-4-2 configuration).  Customers will also be offered premium meals with complimentary bar service and priority check-in and baggage delivery at the airport. More information on Air Canada’s new Premium Economy cabin is available

Air Canada’s Premium Economy cabin will be introduced on Air Canada’s Montreal-Paris flights effective July 11, 2013.  Additional routes offering Premium Economy will be added over time as new aircraft enter the carrier’s mainline fleet.

International Fleet Expands and Modernizes

Air Canada will expand and modernize its international widebody fleet with the addition of five new Boeing 777-300ER aircraft. In addition to two Boeing 777-300ER aircraft previously announced that will be delivered in June and August 2013, Air Canada today announced that it will add three new Boeing 777-300ER aircraft to be delivered in November and December 2013 and February 2014.  With the addition of these five aircraft, Air Canada’s Boeing 777 fleet will consist of 23 aircraft comprising the latest generation of 300ER and 200LR models.

“With the introduction of Premium Economy, Air Canada will begin offering customers a new, high-value option for enhanced comfort and service on international flights,” said Ben Smith, Executive Vice President and Chief Commercial Officer.  “The delivery of five new Boeing 777-300ER aircraft over the next 12 months provides us with the right opportunity to launch a new cabin of service that will be offered on more of our international flights over time as we take delivery of new 787 aircraft.  We will continue to adapt our product to ensure our customers have competitive options to choose from – whether traveling on Air Canada mainline routes or with our leisure carrier, Air Canadarouge, to its vacation destinations.”

Competitive International Products

Air Canada’s five new Boeing 777-300ER aircraft will be the first aircraft configured with the carrier’s new Premium Economy cabin prior to the arrival of Boeing 787 aircraft scheduled to begin delivery in 2014.  The five Boeing 777-300ER aircraft will also offer a larger Economy cabin as Air Canada will strategically deploy these aircraft on select international markets with high volume demand for economy travel.

“In today’s highly-competitive industry environment, it is critical to continue developing new products and refresh existing ones in order to ensure we offer customers the product features to meet their needs on a market-by-market basis,” said Mr. Smith. “We’re looking forward to introducing our first new Boeing 777-300ER with Premium Economy on our Montreal-Paris route beginning in July 2013.”

Air Canada’s Premium Economy seats on its Montreal-Paris flights are now available for purchase, as are Premium rouge seats on Air Canada rouge flights to European vacation destinations: Edinburgh, Venice and Athens.  Visit for details.

Continued Mr. Smith, “As these new Boeing 777-300ER aircraft enter our fleet over the next year, we will continue to deploy these five aircraft on routes in our international network where market demand calls for a larger supply of Economy and Premium Economy seats, in addition to continuing to offer Executive First business class service.

“The introduction of these Boeing 777-300ER aircraft in our fleet and launch of Air Canada’s new Premium Economy cabin on the Montreal-Paris route will allow us to compete effectively in a market with high demand for economy travel that is served by both international network and charter carriers.  We are confident Air Canada’s Economy and Premium Economy options will distinguish themselves as fresher and more appealing, in addition to offering our award-winning Executive First service featuring lie-flat beds,” concluded Mr. Smith.

The five Boeing 777-300ER aircraft that will begin delivery in June 2013 will be configured with a larger Economy cabin with 398 new “slimline” leather seats providing 31-inch legroom consistent with the comfort of Air Canada’s current Economy cabin, while the dedicated Premium Economy cabin of 24 leather seats will provide 38-inch legroom along with other enhanced comfort features.  Air Canada’s Executive First cabin will offer 36 seats that convert into 180-degree lie-flat beds in a staggered configuration of one or two, to allow customers traveling alone or with a companion to choose their preferred seating and sleeping options.  Customers in all three cabins of service will enjoy an enhanced individual seat back in-flight entertainment system with hundreds of hours of complimentary audio visual entertainment options featuring larger screens and customer-friendly technology by Panasonic.

Fleet Modernization to Continue with Introduction of Boeing 787

In addition to the introduction of Premium Economy, new seats and a leading edge entertainment system, Air Canada’s five new Boeing 777-300ER aircraft will provide customers with a refreshed interior colour palette in modern, neutral tones unique to these aircraft pending the official launch of Air Canada’s future in-flight product and cabin design that will be made in conjunction with the introduction of Boeing 787 aircraft into its fleet.

Air Canada’s 37 Boeing 787 aircraft will feature a brand new, enhanced version of Air Canada’s award-winning Executive First lie-flat beds and product that has yet to be announced, in addition to Premium Economy and Economy options.  The Boeing 787 fleet will be deployed on the carrier’s current and future high premium demand international routes.

Air Canada Introduces Q400 Service in Western Canada; Increases Capacity with Next-Generation Aircraft

Air-Canada-Express-Jazz-Aviation-LP-Bombardier-DHC-8-402-Q400-C-GGMNMONTREAL, Feb. 1, 2013 /CNW Telbec/ – With today’s departures of Air Canada Express flights AC8371 fromCalgary to Fort McMurray, AC8430 from Calgary to Regina and AC8586 from Calgary to Saskatoon, Air Canada introduced new Q400 service in Western Canada.  Concurrent with rolling out new, state-of-the-art Bombardier Q400 Next Generation aircraft in these markets, Air Canada announced it is boosting capacity on key regional routes this spring and summer in response to demand.

“Today, we are delighted to introduce the newest, ultra-quiet regional aircraft for customers in Alberta and Saskatchewan,” said Marcel Forget, Air Canada’s Vice President, Network Planning. “This spring, Air Canada will strategically increase capacity by either scheduling larger aircraft or adding flights to meet strong demand in WesternCanada and we will continue to roll out the Q400 aircraft on additional routes in BC, Alberta and the Northwest Territories in the coming months. Air Canada Express flights are scheduled to enable convenient, point-to-point, same-day business travel, as well as convenient and easy connections to Air Canada’s extensive domestic, US and international network at Calgary, Edmonton and Vancouver.”

Increased capacity this spring and summer compared to last year include the following routes:


Route Effective 2012 daily
seat capacity
2013 daily
seat capacity
%  seat
Calgary-Fort McMurray now 375 444 18%
Calgary-Regina now 200 272 36%
Calgary-Grande Prairie March 2013 200 248 24%
Calgary-Victoria March 2013 200 222 11%
Calgary-Yellowknife April 2013 100 124 24%
Calgary-Edmonton March 2013 837 870 4%
Calgary-Portland, OR July 2013 50 100 100%
Edmonton-Yellowknife April 2013 50 74 48%
Edmonton-Regina now 50 100 100%
Edmonton-Saskatoon now 50 100 100%
Edmonton-Fort McMurray March 2013 300 370 23%
Edmonton-Grande Prairie May 2013 250 274 10%
Vancouver-Fort McMurray May 2013 50 100 100%
Vancouver-Fort St. John May 2013 250 298 19%
Vancouver-Prince George May 2013 300 370 23%
Vancouver-Smithers May 2013 100 150 50%
Vancouver-Terrace July 2013 200 250 25%
Vancouver-Penticton May 2013 150 200 33%
Toronto-Fort McMurray May 2013 292 363 24%


Following today’s launch of the Q400 aircraft in Calgary, Fort McMurray, Regina and Saskatoon, the aircraft, featuring all-leather seats, spacious overhead bins and comfortable 31-inch legroom, is scheduled to be deployed in the coming months on the following routes:


Calgary-Grande-Prairie March 2013
Calgary-Victoria March 2013
Calgary-Edmonton March 2013
Calgary-Yellowknife April 2013
Edmonton-Fort McMurray March 2013
Edmonton-Grande Prairie May 2013
Edmonton-Yellowknife April 2013
Vancouver-Prince George May 2013
Vancouver-Fort St. John May 2013


The made-in-Canada Bombardier Dash 8 Q-400 NextGen aircraft with 74 seats replaces 50-seat CRJ-100/200ER aircraft, and are operated by Jazz Aviation LP under the Air Canada Express brand.

About Air Canada

Air Canada is Canada’s largest domestic and international airline serving more than 175 destinations on five continents.  Canada’s flag carrier is the 15th largest commercial airline in the world and in 2012 served close to 35 million customers. Air Canada provides scheduled passenger service directly to 59 Canadian cities, 56 destinations in the United States and 63 cities in Europe, the Middle East, Asia, Australia, the Caribbean, Mexico and South America. Air Canada is a founding member of Star Alliance, the world’s most comprehensive air transportation network serving 1,329 destinations in 194 countries.  Air Canada customers can collect Aeroplan miles for future rewards through Canada’s leading loyalty program, and Top Tier members enjoy reciprocal frequent flyer benefits including lounge and priority services.

In 2012, Air Canada was ranked for a third consecutive year “Best International Airline in North America” in a worldwide survey of more than 18 million airline passengers conducted by independent research firm Skytrax.  According to the 2012 Canadian Business Travel Survey conducted by Ipsos Reid, Air Canada was the preferred airline for more than 79 percent of frequent business travellers in Canada.  In 2012, readers of Global Travelermagazine voted Air Canada “Best Airline in North America,” the readers of Business Traveler voted Air Canada”Best North American Airline for International Travel” and “Best In-Flight Services in North America,” and the readers of Premier Traveler voted Air Canada “Best North American Airline for Business Class Service,” “Best North American Airline for International Travel” and “Best Flight Attendants in North America.”

For more information on Air Canada visit and follow @AirCanada on Twitter and Facebook.